訂購與付款 (Ordering & Payment)

  • Q1: 如何在明照文創官網訂購商品？
    • A1: 您只需瀏覽我們的網站，選擇您喜歡的商品加入購物車，然後依照結帳流程指示完成訂購即可。
    • Q1: How do I place an order on Ming Chao Culture & Creation’s official website?
    • A1: Simply browse our website, add your desired items to the shopping cart, and follow the checkout process to complete your order.
  • Q2: 明照文創接受哪些付款方式？
    • A2: 我們接受信用卡付款（Visa, MasterCard, JCB）。台灣地區顧客亦可選擇 ATM 轉帳或超商繳費。
    • Q2: What payment methods does Ming Chao Culture & Creation accept?
    • A2: We accept credit card payments (Visa, MasterCard, JCB). Customers in Taiwan may also choose ATM transfer or convenience store payment.
  • Q3: 訂單完成後，我會收到確認信嗎？
    • A3: 是的，訂購成功後，系統會自動發送一封訂單確認信至您的註冊信箱，請留意查收。
    • Q3: Will I receive an order confirmation email after placing an order?
    • A3: Yes, upon successful order placement, an order confirmation email will be automatically sent to your registered email address. Please check your inbox.

運送與配送 (Shipping & Delivery)

  • Q4: 明照文創提供哪些運送方式？
    • A4: 台灣境內提供郵局宅配、超商取貨；國際訂單則使用中華郵政國際包裹/EMS寄送。
    • Q4: What shipping methods does Ming Chao Culture & Creation offer?
    • A4: Within Taiwan, we offer postal delivery and convenience store pickup. International orders are shipped via Chunghwa Post International Parcel/EMS.
  • Q5: 明照文創國際運費怎麼算？中華郵政國際包裹費率說明
    • A5: 國際運費會根據您的訂單商品重量、材積與目的地國家而異。結帳時，系統將依預設費率估算運費，實際運費將在您下單後，由專人依中華郵政國際包裹公告費率聯繫報價給您，待確認補款後才會出貨。請參考中華郵政國際包裹/EMS費率表了解詳情。
    • Q5: How is MZQY SHOP international shipping calculated? Chunghwa Post international parcel rates explained.
    • A5: International shipping costs vary depending on your order’s weight, volumetric weight, and destination country. At checkout, an estimated fee will be provided. The actual Chunghwa Post International Parcel rate will be quoted by our staff after your order, requiring confirmation and payment before shipment. Please refer to the Chunghwa Post International Parcel/EMS Rate Table for details.
  • Q6: 訂購後多久可以收到商品？
    • A6: 台灣境內訂單約 3-5 個工作天送達；國際訂單則依目的地國家與物流服務種類不同，約 7-20 個工作天不等（不含海關清關時間）。實際到貨時間請以物流追蹤資訊為準。
    • Q6: How long will it take to receive my order after placing it?
    • A6: Domestic orders within Taiwan typically arrive in 3-5 business days. International orders vary by destination country and shipping service type, usually taking 7-20 business days (excluding customs clearance time). Please refer to the tracking information for actual delivery times.
  • Q7: 我可以追蹤我的訂單狀態嗎？
    • A7: 是的，商品出貨後，我們會提供物流追蹤碼給您，您可以至中華郵政或其他指定物流網站查詢最新進度。
    • Q7: Can I track the status of my order?
    • A7: Yes, once your order is shipped, we will provide you with a tracking number. You can check the latest status on the Chunghwa Post or other designated logistics websites.

退換貨與售後服務 (Returns, Exchanges & After-Sales Service)

  • Q8: 我可以退換貨嗎？退換貨流程是？
    • A8: 若商品有瑕疵或不符需求，您可於收到商品七日內（含例假日）聯繫客服申請退換貨。請保持商品及包裝完整，並附上發票。詳細流程請參考我們的退換貨政策頁面。
    • Q8: Can I return or exchange an item? What is the process?
    • A8: If an item is defective or does not meet your needs, you may contact customer service to request a return or exchange within seven days (including holidays) of receiving the item. Please ensure the product and packaging are intact and include the invoice. For detailed procedures, please refer to our Return & Exchange Policy page.
  • Q9: 收到商品後發現損壞或有問題怎麼辦？
    • A9: 請立即拍照並聯繫我們的客服團隊，我們會盡快為您處理。
    • Q9: What should I do if the item I received is damaged or has a problem?
    • A9: Please take photos immediately and contact our customer service team. We will assist you as soon as possible.